After sending a ticket, you can only escalate the selected priority, in contrast to the previous customer portal.
In an existing ticket, you can click on Eskalieren (escalate) in the Status section.
The ticket is given priority 1 - Systemfailure. You must provide a meaningful reason for the escalation.
You can also reduce the priority of a ticket. In this case, enter a message in the ticket. The edoc team will take care of processing the priority.