How do I find a lost invoice after posting in DATEV?

You have completed the verification of an invoice in edoc invoice and posted the invoice in DATEV. Now you want to display this invoice in DATEV, but you cannot find the invoice.

The reasons for this situation can vary.

Proceed as follows to analyze the error:

Step 1: Check the transactional data export

Check whether the invoice for the Complete workflow event type is included in the transactional data export history in edoc invoice and has the status Success:

• If the status Error is displayed in the transactional data exports, you can view the error details and make the corresponding corrections.

• If the status Success is displayed, go to the next verification step.

Step 2: Check the activity details

Check whether the invoice has been processed as an activity in edoc invoice link for DATEV. You will also find a status or corresponding messages in the activity details:

• If you find error messages, fix these errors.

• If everything is OK, go to the next verification step.

Step 3: Check the output file

Check whether the output file exists in the output directory and whether the data of the relevant invoice is included.

• If the output file was not created correctly or the invoice data is not included but was successfully processed in the activity, please contact edoc support.

• If the output file has been created correctly and the invoice data is included, contact the support of your DATEV service provider.

Solutions

1. If the Error status is displayed, you can view the error details and take appropriate action.

2. You can find more information in the activity reports.

3. If the invoice has not been exported but has been successfully processed in the activity, please contact edoc support.