As soon as you have created a ticket, it is assigned to a responsible employee. The processing status is displayed in the ticket and updated regularly.
You will receive an e-mail notification when the status of the ticket changes.
You can use the e-mail to reply, add additions or queries.
As soon as your request has been resolved, the ticket is assigned the status Closed.
Reply to e-mail notifications
Under no circumstances should you remove the ticket ID from the subject line of the e-mail. The ticket ID is used to assign your ticket.
After closing a ticket, you can reopen the ticket and comment on it by clicking on Wiedereröffnen (reopen) in the ticket.