How do I find a lost invoice when posting it in IGF?

You have posted an invoice in edoc invoice. You would now like to display this invoice in IGF, but you cannot find the invoice.

The reasons for this situation can vary.

Proceed as follows to analyze the error:

Step 1: Check the transactional data export

Check whether the invoice for the Complete workflow event type is included in the transactional data export history in edoc invoice and has the status Success:

• If the status Error is displayed in the transactional data exports, you can view the error details and make the corresponding corrections.

• If the status Success is displayed, go to the next verification step.

Step 2: Check the activity details

Check whether the invoice has been processed as an activity in edoc invoice link for IGF. You will also find a status or corresponding messages in the details of the activity:

• If you find error messages, fix these errors.

• If everything is OK, go to the next verification step.

Step 3: Check the database entry

Check whether the invoice has been saved as a database entry in the database with the various VEIS tables. If there are several invoices, an entry must have been created in the VEIS_INVOICE table for each invoice:

• If the invoice is not in the table but has been successfully processed in the activity, please contact Support.

• If the invoice is available in the table, go to the next check step.

Step 4: Check the status of the "VEIS_INVOICE" table

Check whether the invoice in the VEIS_INVOICE table has the status ENTITYSTATE 1. The status ENTITYSTATE 1 means that the invoice has been successfully transferred:

• If the invoice has the status ENTITYSTATE 2, an error has occurred during the transfer. Please check the log in VEIS.

• If the invoice has the ENTITYSTATE 0, then it has not yet been imported by VEIS. Check on the IGF application server whether VEIS is set up correctly for the corresponding IGF and is running as a Windows service.

For more information about VEIS see the VEIS and IGF guide.