How do I create a support container in d.capture batch?

Summary

If you have a problem with d.capture batch and contact support, it is helpful to provide all relevant data.

You can create a support container for the support case in d.capture batch to attach it to a ticket in the edoc customer portal.

A great deal of information is already provided in a support container, which can simplify and speed up analysis in the event of a problem.

Important requirements

You are using d.capture batch and have administrative permissions on the client computer or server concerned.

Solution

Create a support container in d.capture batch as follows:

1. Open d.capture batch.

2. Use the following key combination CTRL+ALT+S.

3. Click on Create support container in the context menu.

4. Select which information you want to provide and save in the support container. You can provide the following information:

   • d.capture batch program directory (contains all batches and their batch information)

   • Global configuration directory

   • Local configuration directory

   • d.capture batch - Registry entries

5. Click on Save after you have made your selection.

The more information you provide to edoc Support, the faster the support team can identify a problem and work out a solution.