The document preview no longer works since an update of edoc invoice

Summary

You open an invoice in edoc invoice, edoc workplace or in d.3 workitem view, but the preview of the documents no longer works. The problem occurs after an update of edoc invoice.

The document preview may be adjusted when edoc invoice is updated. After an update, old data in the browser cache can lead to a display error.

In this KB article, you will learn how to delete the edoc invoice-typical cookies in various browsers, which can lead to display errors.

Important requirements

• The system requirements for browsers in edoc invoice apply.

• If you use edoc invoice in combination with d.3 workitem view or d.3 smart explorer for a workflow in the d.velop documents repository, you only need to perform the described cleanup steps in Microsoft Edge.

Solution

1. Open the browser in which the edoc invoice document preview does not work.

2. Navigate to the settings of your browser.

3. Delete the cookies from edoc invoice in the browser cache. Proceed as follows in the respective browsers:

   1. Steps in Microsoft Edge:

      1. Click on Cookies and website permissions.

      2. Click on Manage and delete cookies and website data.

      3. Click on Show all cookies and website data.

      4. Under Search for cookies, enter the address of edoc invoice and then click on Remove all that are displayed.

      5. Close Microsoft Edge and restart the browser.

   2. Steps in Google Chrome:

      1. Click on Data protection and security.

      2. Click on Cookies and other website data.

      3. Click on View all website data and permissions.

      4. Enter the address of edoc invoice under Browse and then click on the recycle bin symbol.

      5. Close Google Chrome and restart the browser.

4. Test whether the document preview is displayed correctly in edoc invoice. If the document preview is still not displayed correctly, please carry out the following steps:

   1. Open an invoice in edoc workplace.

   2. Right-click on an empty white area in the form (not in the document preview).

   3. Click on Explore to open the browser's development tools.

   4. Click on Network analysis in the development tools.

   5. Activate Deactivate cache.

   6. Reload the website (e.g. with F5).

   7. Then deactivate Deactivate cache.

   8. Close the development tools and the browser.

5. Repeat the steps on each computer on which the document preview in edoc invoice does not work.