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Component |
edoc platform |
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Version |
24.4.12 |
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Created on |
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Last modified on |
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Review status |
An error occurredFailed to render Workflows Metadata macro on page 2166587538 during export. If this problem continues, please contact our Customer Support Team for assistance. |
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KB article number |
654247169 |
Summary
It can happen that the download of images on edoc platform fails. In this article you will learn what you need to do to retrieve images from the edoc container registry edochub again.
Important requirements
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Your edoc platform system environment must be connected to the Internet.
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You may need SSH access to the system with permission for kubectl.
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You may need read access to the system in edoc system control.
Solution
With the edoc agent release 24.4.12 from 2024-04-17 we have changed the authentication from Kubernetes to edoc platform. A different authentication token is now used. If you can no longer retrieve images, it could be because you do not have the latest version of edoc agent or no SyncSystemState task has been performed since then.
Step 1: Check edoc agent
Make sure that edoc agent is up to date. If the system has Internet access, edoc agent is updated automatically.
Be sure to check the agent in the System status section of edoc system control. The agent must have a green color.
If the system has only recently established an Internet connection, it may take up to 30 minutes for the latest version to be installed.
Step 2: Update the authentication token
After you have determined that edoc agent is up to date, you need to update the authentication token:
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Execute a "SyncSystemState" task in edoc system control: The authentication token is automatically exchanged when the system is synchronized.
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Manual execution of Command on edoc platform: You can execute the command php artisan agent:check-acr-secret in the /opt/agent folder on edoc platform. The command manually updates the token without executing a complete system synchronization.
You have now solved the problem and can retrieve images again.