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Error message: You are not authorized to edit this task (d.3 presentation engine client)

Component

d.3 presentation server

Version

2.0.0 - 3.3.0, Current 2023.Q4

Created on

Last modified on

An error occurredFailed to render Workflows Metadata macro on page 2166423615 during export. If this problem continues, please contact our Customer Support Team for assistance.

Review status

An error occurredFailed to render Workflows Metadata macro on page 2166423615 during export. If this problem continues, please contact our Customer Support Team for assistance.

KB article number

490799540

Summary

You cannot open a workflow in d.velop documents (d.3 smart explorer or d.3one) that was created using d.ecs flow.

The following error message is displayed: "You are not authorized to edit this task (d.3 presentation engine client)."

Important requirements

  • You have administrative access to the server with d.3 presentation server and d.3 process manager.

  • You must restart the d.3 presentation server processes.

Solution

  1. Connect to the corresponding server.

  2. Open d.3 process manager on the server (http://localhost:3480).

  3. Restart all d.3 presentation server processes.

After restarting the d.3 presentation server processes, your users can participate in the workflow again.