edoc Knowledge Base

Error message: You are not authorized to edit this task (d.3 presentation engine client)

Component

d.3 presentation server

Version

2.0.0 - 3.3.0, Current 2023.Q4

Created on

Last modified on

Review status

KB article number

490799540

Summary

You cannot open a workflow in d.velop documents (d.3 smart explorer or d.3one) that was created using d.ecs flow.

The following error message is displayed: "You are not authorized to edit this task (d.3 presentation engine client)."

Important requirements

  • You have administrative access to the server with d.3 presentation server and d.3 process manager.

  • You must restart the d.3 presentation server processes.

Solution

  1. Connect to the corresponding server.

  2. Open d.3 process manager on the server (http://localhost:3480).

  3. Restart all d.3 presentation server processes.

After restarting the d.3 presentation server processes, your users can participate in the workflow again.