"Support.zip" file is sent in e-mail instead of being saved under "Documents"

Summary

If you have a support case for d.velop documents (On-Premises) from version 8, you usually provide the support team with the export file support.zip for error analysis.

However, the support.zip file is not saved in the Documents directory after creation, but is sent to an e-mail address.

If you want to save the support.zip file on the computer first, you can adjust the behavior when exporting in the file <drive>:\d3\d3client.prg\d3support.ini.

Important requirements

You must have administrative access to the d.3 server.

Solution

1. Go to the d.3 server.

2. In Windows Explorer, navigate to the client directory <drive>:\d3\d3client.prg.

3. Open the file d3support.ini in any text editor, e.g. Notepad++.

4. Adjust the entries for host= and recipient or delete the entries completely.

5. Save the d3support.ini file.

6. Create a new d.3 client package.

7. Install the new d.3 client package on the d.3 server.

8. Create a new file Support.zip.