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Component |
d.3 smart explorer |
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Version |
8.1 - Annual 2022, Current 2023 |
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Created on |
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Last modified on |
An error occurredFailed to render Workflows Metadata macro on page 2165375067 during export. If this problem continues, please contact our Customer Support Team for assistance. |
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Review status |
An error occurredFailed to render Workflows Metadata macro on page 2165375067 during export. If this problem continues, please contact our Customer Support Team for assistance. |
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KB article number |
467304768 |
Summary
If you have a support case for d.velop documents (On-Premises) from version 8, you usually provide the support team with the export file support.zip for error analysis.
However, the support.zip file is not saved in the Documents directory after creation, but is sent to an e-mail address.
If you want to save the support.zip file on the computer first, you can adjust the behavior when exporting in the file <drive>:\d3\d3client.prg\d3support.ini.
Important requirements
You must have administrative access to the d.3 server.
Solution
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Go to the d.3 server.
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In Windows Explorer, navigate to the client directory <drive>:\d3\d3client.prg.
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Open the file d3support.ini in any text editor, e.g. Notepad++.
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Adjust the entries for host= and recipient or delete the entries completely.
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Save the d3support.ini file.
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Create a new d.3 client package.
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Install the new d.3 client package on the d.3 server.
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Create a new file Support.zip.