Why am I not receiving any e-mail notifications for workflows assigned to me (d.ecs forms), even though the e-mail notification function is activated in d.3 smart explorer?

Summary

You are using a d.ecs forms workflow, but you are not receiving any e-mail notifications even though you have been assigned a workflow.

The E-mail notification option is activated in d.3 smart explorer. However, other users who participate in the d.ecs forms workflow do not receive an e-mail notification.

In this case, you must explicitly activate e-mail dispatch in the corresponding workflow step.

Important requirements

• You need administrative permissions for the d.3 application server and administrative workflow permissions.

• You must have access to d.3 cockpit.

Solution

1. Start d.3 cockpit and log in with the user who has administrative workflow permissions.

2. Open d.ecs forms designer.

3. Navigate to the configuration of the affected workflow.

4. Open the step in which the e-mail dispatch must take place.

5. Under Assignment > Additional e-mail information, change the value from No to Yes.

The e-mail dispatch of the d.ecs forms workflow step now takes place.